Returns and Refund Policy

Effective Date: 12-07-2025

At BMS Vitamins Limited, your health, safety, and satisfaction are our highest priorities. Because our products are health supplements intended for oral consumption, we must follow strict industry and regulatory standards to ensure product integrity.

For this reason, we do not accept returns or issue refunds once products have been purchased and delivered. This policy helps us guarantee that every customer receives products that are safe, sealed, and uncompromised.

1. Non-Returnable Products

• All vitamins, supplements, and consumable health products sold on our website are non-returnable and non-refundable once they have left our facility.

• This applies regardless of whether the product has been opened, used, or remains sealed, as we cannot verify storage or handling conditions after delivery.

2. Exceptions (Special Circumstances)

Refunds or replacements may only be considered in the following limited cases:

• Wrong Item Delivered: If you receive a product different from what you ordered.

• Damaged in Transit: If your order arrives visibly damaged, defective, or tampered with.

• Expired Product Delivered: If an item is delivered past its expiration date.

To qualify for an exception:

• You must notify us within 48 hours of delivery via email at customerservice@bmsvitamins.com or WhatsApp at +2348137431371.

• You must provide clear photographs of the issue (e.g., damaged package, wrong item).

If your claim is approved, we will arrange for a replacement or issue a refund, at our discretion.

3. Order Cancellations

• Orders may be canceled only before they are shipped.

• Once an order has been dispatched, it cannot be canceled, refunded, or altered.

4. Customer Responsibility

• Please carefully review your order details before checkout.

• Ensure that the shipping address, contact details, and selected products are correct.

5. Contact Us

If you have any questions or concerns about this policy, please contact us:

• Email: customerservice@bmsvitamins.com

• Phone/WhatsApp: +2348137431371

Note: This Refund Policy is designed to comply with applicable consumer protection and health safety standards in Nigeria and international best practices for consumable health products.